The Fred Hotel Houseman Job Description

 

Position Summary

This position shall strive to provide exceptional service to both internal and external guests at all times. S/he is responsible for providing support in maintaining the cleanliness of guest rooms, corridors, housekeeping storage and linen closets and other assigned areas. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for the hotel.

 

Essential Job Functions:

• Knowledgeable of all services/features and local attractions/activities to anticipate and respond to guest inquiries

• Must be detail oriented, organized and flexible and ensure completion of all general cleaning duties as assigned; check in with supervisor for additional assignments throughout the shift

• Stock cleaning carts, housekeeping storage and linen closets and public areas with designated supplies and equipment

• Maintain complete knowledge of proper maintenance and use of equipment

• Monitor and maintain safety, cleanliness, sanitation and organization of common areas, guest rooms, corridors, housekeeping linen and storage closets (i.e. remove trash and linen, wipe down shelves/counters, vacuum carpets and area rugs, sweep floor, relocate improperly stored items to proper storage areas, etc.)

• Follow the required procedures for handling, cleaning, disposing of, or moving objects/materials and/or the clean-up of blood, infectious materials, or bodily fluids in accordance with the OSHA Bloodborne Pathogen Standards

• Follow proper procedures to report any damages or maintenance problems

• Handle lost and found items according to department and company procedures

• Assist with bellman duties when required

• Assist front desk staff when required

• Report to work on time and according to posted schedule

 

Supportive Job Functions:

•  Work with flexibility during high volume periods and cover shifts when necessary within the department.

• Communicate all information related to the property to the General Manager in a timely manner.

• Be available and able to give local direction to guests.

• Be available and able to give out general hotel knowledge to guest.

• Be available to assist in taking guest luggage to rooms as needed.

• Be available and able to assist guests with requests, questions, and problems not engineering related.

• Work with the General Manager to ensure compliance in all safety related matters.

 

Qualifications:

• High school diploma or general education degree (GED or minimum of six months related experience and/or training; or equivalent combination of education and experience)

• Previous hospitality experience in a Four Diamond quality organization preferred

• Must be able to understand, speak, read, and write in the basic English language

• Must be available to work, varied shifts and flexible schedules

 

Physical Requirements:

• Light work standing and walking frequently for up to entire work shift.

• Lifting up to 10 pounds consistently, up to 75 or more pounds occasionally.

• Able to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects.

• Frequent bending, squatting, twisting and turning.

• As a seasonal property, long hours during peak periods sometimes required.