The Fred Hotel Room Attendant Supervisor Job Description

 

POSITION SUMMARY:

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

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ROOM ATTENDANT DUTIES AND RESPONSIBILITIES:

• All the Roles & Responsibilities found in The Fred Hotel Room Attendant, Housepersons and the Laundry Attendant plus the following:

  • Lead, train and supervise Room Attendants, House Persons and Laundry Attendants at the hotel to ensure all rooms and public areas meet established cleanliness and quality standards

  • Assess inventory of, assign for cleaning and inspect rooms

  • Verify and report status and/or discrepancies of rooms to Hotel Manager and Front Desk Agents

  • Monitor work schedules, lost and found program, stock rooms and carts and designated inventories

  • Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas

  • Perform Room Attendant, Laundry Attendant and/or Houseperson duties, as needed

  • Assist in performance evaluations of Room Attendant, Laundry Attendant and/or Houseperson , as needed

  • Respond to special guest requests in a timely, friendly and efficient manner

 

PREREQUISITES:

Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

 

Education:

A secondary school diploma is preferred.

 

Experience:

Previous hotel-related experience desired.