The Fred Hotel Manager Job Description

 

Position Summary

The Hotel manager is responsible for all aspects of operations at the hotel, to include day-to-day staff management and guests. The Hotel Manager is expected to provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction. The Hotel Manager will work closely with the hotel owners and other stakeholders. Duties to include but not limited to:

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• planning and organizing accommodation, catering and other hotel services; such as the restaurant, bar, gift shop and spa

• managing budgets and financial plans as well as controlling expenditures;

• maintaining statistical and financial records and provide relevant and timely reports to owners;

• setting and achieving sales and profit targets for yourself as well as the various teams that will be reporting to you;

• prepare and analyze sales figures and assist with devising marketing and revenue management strategies;

• promoting and marketing the business as needed;

• recruitment, training, and monitoring staff performance;

• devise and execute motivational strategies for teams to include a consistent review process, financial incentives (bonus) structures and plans along with other non-traditional motivational exercises

• planning work schedules for individuals and teams;

• meeting and greeting customers;

• dealing with customer complaints and comments;

• addressing problems and creative troubleshooting;

• ensuring events and conferences run smoothly;

• supervising maintenance, supplies, and furnishings;

• supervising renovations as needed

• dealing with contractors and suppliers;

• ensuring security is effective & efficient;

• carrying out regular and routine inspections of property, services & quality control;

• ensuring compliance with licensing laws, health and safety and other statutory regulations to include proper backup documentation and recordation.

 

PREREQUISITES:

• The ideal candidate is a seasoned hotel professional with outstanding, management skills and extensive hands-on experience. Available to work when needed, including weekends, holidays, and nights.

 

EDUCATION:

• A university degree in hotel management or a related field with experience in opening, managing or re-positioning a hotel preferred..

 

EXPERIENCE:

• At least 5 to 10 years experience in the hospitality industry, with significant luxury and customer service experience.  5 years of experience as a General Manager or Asst. General Manager preferred.  2-3 years managing multiple departments and direct reports.